TRC MVP Solution Delivers Savings and Productivity to Global Telecom Leader

The Challenge

To produce, enclose and mail 1 million paper bills a day with zero defects. A just-in-time workforce would benefit the organization by consistently providing high levels of productivity, efficiency and substantial cost savings.

TRC’S Approach

TRC worked side-by-side with customer to develop a co-sourcing solution to generate cost savings and increase productivity within the Georgia billing center. This customized co-sourcing plan provided ways and means of effective billing facility output. Some features of this plan include:

Cost Savings

• Provide Onsite Managers to oversee the day-to-day operations of the facility
• Fill all positions in the facility: machine attendants, ware-house attendants, print operators, mailroom clerks, quality assurance techs, clerical and administrative support and supervisors
• Pay scale based on experience and performance, medical, dental, life insurance, 401(k), paid holidays, paid vacation and paid personal days to employees
• Provide workers compensation insurance
• Decrease turnover
• Client does not pay for “no bill days”; saving the client over $110K each year Productivity Increase
• Develop penalty clauses that state if TRC cannot meet production goals, we will incur a penalty charge
• Increase efficiency
• Develop new shift schedules
• New machinery and monitoring with hardware provider
• TRC corporate assistance in development of training initiatives, video, and manual for site
• Performance monitoring, production trends and operational gap reporting
• Hearing, testing, and remediation, OSHA