TRC Talent Solutions


Technology is fundamentally changing the workplace. Advances in areas like artificial intelligence (AI), machine learning, quantum computing, and automation are all altering the business landscape. As a result, professionals need to account for the impact of these technologies when they plan their careers. Otherwise, without the right skillset, hitting a dead-end or becoming obsolete is a legitimate possibility.

Luckily, by understanding the skills and traits that will become increasingly valuable in the coming years, you can plan for your career’s future. With that in mind, here are a few characteristics and competencies that are – and will increasingly be – critically important.

Interpersonal Skills

Technologies like AI are increasingly able to communicate with people. However, they can’t understand the nuances of tone, when empathy is appropriate, how to handle negotiations and other aspects of the social experience.

Essentially, they can’t replace people in scenarios where interpersonal skills are a critical part of the equation. Employees who refine their social interaction skills will become increasingly valuable as a result.

If you want to advance your career in the coming year, don’t overlook soft skills like negotiation and emotional intelligence or traits like empathy. They are what separate humans from conversational technologies, and will only become more critical to your career success in the years to come.

An Understanding of Customer Values

The needs of a company’s customers change frequently. Often, buyers aren’t just looking for a robust product or service; they are also examining aspects of a business’s operation, like the size of its carbon footprint, dedication to its community, and its mission.

Professionals who are adept at staying on top of shifts in what customers value will be increasingly important in business. Similarly, the ability to convert a rising sentiment into something actionable, like product design or feature set expansions, may be vital to a company’s success.

By learning to understand customer values and how they change, you can stand out from the pack. You’ll be skilled at adapting to changes in the customer mindset, making you a valuable addition to any team.

Collaboration and Teamwork

The vast majority of roles don’t operate in a silo. Instead, they need to coordinate their efforts across diverse teams. Otherwise, projects may fail.

If your collaboration and teamwork skills aren’t sufficient, your career will suffer. These skills are critical in any workplace. Take time to develop your communication skills (both written and verbal) as well as your ability to identify the strengths of other team members. Be adaptable and flexible. Strive to adjust your approach based on the personalities of others, and always make the goals of the group your main priorities.

Looking for the next step in your career?

The tips above can help you increase your odds of career success. If you’d like to learn more about future-proofing your career, the skilled team at TRC Talent Solutions can help. Contact us to speak with a member of our knowledgeable staff today and see how our career planning expertise can benefit you.