The Challenge Produce and Package all elements of print fulfillment programs year-round, while operating during peak seasons from November – February. Workforce needed to increase with productivity demands during the

The Challenge Produce and Package all elements of print fulfillment programs year round, while operating during peak seasons from November – February. Workforce needed to increase with productivity demands during

Situation Our client, a leading global manufacturer of conveyor systems, faced a significant surge in business due to the increased demands of online shopping during the COVID-19 pandemic. To meet

Challenge: New regulations required contingent staff to undergo extensive pre-employment screening, Training, and orientation. By using dozens of vendors, there were no comprehensive reports on quality, cost, or usage patterns.

The Challenge TRC’s client was having challenges meeting high volume demands and retaining their call center employees. The client identified a need for a customized hiring process, support filling training