Our client used a decentralized staffing model and had limited visibility to control pricing,
utilization, volume, quality, or contract compliance. They selected a solution that allowed them to bring visibility, cost savings and process control to their facility.
The Challenge
New regulations required contingent staff to undergo extensive pre-employment screening, training, and orientation. By using dozens of vendors, there were no comprehensive reports on quality, cost, or usage patterns. Each department maintained its own relationships with dozens of staffing vendors, each operating under different contract terms, prices, and guarantees. No one department could ensure compliance with The Joint Commission, HIPAA, OSHA, and AHCA regulations.
The Approach
Our client designated TRC as the single Managed Service Provider to bring order to their Human Capital Supply Chain. We became the general manager; taking full responsibility for regulatory compliance, streamlining processes, standardizing contracts, and generating significant cost savings.
Cost Savings
- General manager for all departments
- Eliminate sales calls on department managers
- Collate all usage data into comprehensive reports
- Present client with single invoice each week
- Take ownership of all Regulatory Compliance steps
- Consolidate usage among fewer vendors, creating more powerful recruiting draw
- Enforce standardized prices and guarantees among all vendors, reducing costs, and extending value
Productivity Increase
- Highlight high turnover hotspots, repair through more accurate recruiting
- Pre-orientation of all staffing employees before arrival on job
- Regularly monitor performance and provide feedback to employees and supervisors
- Establish and control attendance guidelines
- Increase productivity of manager by providing one point of contact for all contingent staff issues
- Create and implement formal Quality Measures and set improvement goals
- Provide extensive, consistent employee benefits to staffing employees, increasing their job satisfaction and performance
The Results
Provide a streamlined, comprehensive approach and improved control of the entire staffing process by providing one point of contact.
- 100% successful compliance in three Joint Commission audits
- Established quality measures, and achieved continuing improvement
- Comprehensive reports on all staffing activity
- Less than 3% turnover
- Delivered over $1M in cost savings over the 9-year life of the relationship
- Mitigation of contractual liability from decreased supplier contracts
