The Approach
TRC hosted a joint Kaizen Event with our customer in 2013 to address early terminations (terminations that occur within 30 days or less). The results from the Kaizen Event led to an Employee Engagement Program that used historical turnover data to design a systematic engagement plan. This covered the first 4 weeks of the employee assignment, with each week targeting a specific cause of turnover based on historical data.
• 6-year partnership with client, looking for innovation
• Currant state analysis of early turnover
• Event Charter planning
• Joint Kaizen Event with client
• Future state action items
• Program monitoring and reporting schedule
• Continuous improvement of program
The Results
TRC saved our client more than $24k in lost time over 10 months by reducing early turnover. Early turnover was reduced by 37.5% (turnover within the first 30 days). Saw a 27.7% improvement in overall turnover.
